Questions

France, Spain, Italy, Croatia, Austria, Germany, Luxembourg, Hungary, Belgium, Netherlands, Denmark, Czech Republic, Slovenia, Greece and Switzerland.

This varies from site to site. Genereis there is no minimum stay for camping pitches. For the accommodations the minimum period is genereis seven consecutive nights in high season and in low season there is no minimum stay.

Suncamp holidays offers both camping pitches and accommodations. In most cases electricity and water supply is available on the pitches for your own tent, caravan or motor home. The accommodations, such as mobil homes, bungalow tents and chalets are fully equipped and consumption of electricity, water and heating is included.

On the homepage you will see under 'Travel info' on the horizontal menu bar, the option 'Accommodation types'. Click here to get a description of each type of accommodation and what they contain.
On the camp site pages you will find more detailed information descriptions and photographs. Click on 'accommodation'.

This can vary from one site to another. In general there is no fixed changeover day for camping pitches, but for rented accommodation the changeover day is usually Saturday. Changeover days are automatically calculated in the online booking procedure, so there is no need for you to worry about them.

You can combine different types of rented accommodation. You will need to make two separate bookings because per booking only one type of accommodation can be reserved. If you make the bookings at the same time and if the total period is continuous, you will only pay one booking fee.

When you make a reservation or request information, you are required to fill in certain personal details. This is logical, otherwise we don't know where to send the information. If you register for our digital newsletter, your details are added to our database. The opt-in and opt-out clauses are fully in line with the Data Protection Act. Suncamp never divulges your details to third parties. In one keystroke you can cancel the newsletter. Your details will be erased shortly afterwards.

Our system is up to date and shows availability for each separate camp site. The colour of the round icon in front of the camp site name shows whether the camp site is 'available' (= green), 'not available' (= gray) or 'available with restrictions' (= orange). In many cases it is possible to make a reservation on request, which means that we will first inquire availability at the camp site (= blue).

Telephone reservations can be made Monday to Friday from 08:30 to 17:00 hour

Our phone number is: +44 (0)845-22 50 931

London: the distance to the relevant campsite measured in kilometres (not miles!) from London. Pitches: the total number of permanent, touring and motor home pitches. Opening times: the dates each particular site is open. Size: the total area of the camp site measured in hectares.

Clearly stated preferences will always be passed on to the camp site. Our agreement with them ensures that wherever possible, they will incorporate your special requests into their reservation system.

We certainly advise it. You can find full details of cancellation insurance on the homepage by clicking 'insurance' in the 'more information' menu.

You will receive your travel documents two to three weeks before departure. This will depend on full payment having been received.

If your chosen accommodation is no longer available, Suncamp can often still reserve this in consultation with the camp site. This consultation can take two or five working days. Once your request has been granted, the reservation is definite. You will be informed whether your booking is definite as soon as we get a response from the camp site.

Garmin and TomTom are the most widely used navigation systems. Additionally we offer the possibility to download a CSV file. You can use this file if you have a navigation system other than Garmin or TomTom. Unfortunately we cannot offer any support for implementing this CSV file. If you have any questions or experience any problems regarding this implementation we advise you to get in contact with your navigation system’s manufacturer.

You need to select the make of your navigation system at ‘preferences’ in My Suncamp and to save it. Then you can download the required coordinates at ‘GPS’.

This can happen if the navigation system is not correctly calibrated. For our coordinates the system must be set to degrees, minutes and seconds. It can also happen that the X and Y coordinates are reversed.

To keep things simple it is only possible to download one file with the coordinates. It is also possible to save an icon here which you can use for the coordinates (right click on the icon and on Save as). Take note: this icon must be placed in the same directory as the ov2 file and must be renamed using the same name as the ov2 file. In other words if the ov2 file is named, for example 123141342343.ov2, the file name for the icon will be 123141342343.bmp.

This problem probably has something to do with the way Garmin works. It searches automatically for useful places in your current location unless you specify a different one. You can overcome this problem by first selecting the ‘Where to?’ function in the start-up screen of your Garmin. First click on ‘Close to…’ in the menu bar at the bottom. You can specify here the area in which you want to search for a camp site. Then go with the arrow at the bottom right of the screen 1 level down. Select ‘Extras’ in the screen that appears. Then select ‘Some interesting places’. Then all the camp sites close to the place you specified should be displayed.

Facilities at every camp site are fully described on this website. You can view the facilities by clicking on 'Search and book' and then selecting a camp site name and clicking on 'facilities'. Moreover you can view the facilities once you have called up a particular camp site by clicking on 'facilities' in the left hand menu.

The exact arrival and departure times are shown on the travel documents which you will receive two weeks before departure.
Camping pitches: Genereis you will be expected to arrive between 13:00 and 19:00 h. and to depart before 12:00 h.
Accommodations: Genereis you will be expected to arrive between 16:00 and 19:00 h. and to depart before 10:00 h.

No. The camp site management and/or reception staff will be able to help you with enquiries and/or problems.

Yes, you can even book a hotel en route using this website. How you choose and book a hotel is explained by selecting the 'hotels' option on the right of the homepage.

Usually, but not always. Please telephone us for advice if you are planning to take an extra tent.

This is not usually possible via this website. We can ask the camp site if they offer this service. If you want to make use of it we can book it on your behalf, but payment should be made direct to the camp site reception.

In Suncamp holidays rental accommodation

Pets are often not allowed in rental accommodation. You are only allowed to take your pet where a rate is shown in the price list. If no rate is shown, your pet is sadly not welcome.

On Suncamp holidays camping pitches

Clients who rent a camping pitch through us do not usually have a problem. Again here, the rule is that where no rate is shown, your pets are not allowed. You will need to advise the camp site if you intend to bring more than one pet. We strongly remind you that proof of an anti-rabies injection is required by most foreign camp sites, and that there are strict rules for taking animals out of the UK and returning with them. Your vet, the various ferry companies and Defra can advise you.;

In many rental properties you have to do the final cleaning yourself. In some cases this is done for you and the cost is already included in your rental charge. Where final cleaning is not included and must be paid for locally, this will be indicated on your voucher. Make sure that even when you are not responsible for final cleaning, you leave the property neat and tidy.

When you rent a property you will be asked to pay a retainer deposit upon arrival. This can vary between £ 72,50 and £ 181,25 (€ 100,00 and € 250,00) Provided you leave the property clean and undamaged the deposit will be returned to you. If you leave the place in a mess, the camp site reserves the right to charge you and deduct it from the deposit.

Yes, you can make multiple calculations. Your reservation is only definite once you have clicked on 'confirm booking', after which it is no longer possible to go back. At all stages during the booking procedure you can go forwards or backwards a step.

Yes, there is an option 'special offers' in the left-hand menu on the home page, which gives a summary of the special deals on offer. From March the 'last-minute' option will give a complete summary of all short term departure offers .

The deposit is 30% of the total holiday cost, as stipulated in the Booking Conditions. To this will be added booking charges, any mandatory charges and, if applicable, the cancellation insurance premium.  This deposit should be paid directly by booking and by creditcard.

The Booking Conditions stipulate that the balance must be paid to Suncamp no later than six weeks before the start of your holiday.

You can pay by:
credit card
debit card 
cheque (supported by a bank card).

If you plan to pay by any other means, by internet banking for example, you must quote your reservation number as payment advice.;

Charges for final cleaning, hire of bed linen, baby seats, tourist tax etc. must always be paid to the camp site at the time.

It is of utmost importance that any complaint(s) are reported to the camp site management. In most cases they will be able to deal with your complaint(s). If they cannot help you it is important that you report it to Suncamp holidays immediately. In most cases we can help you to come to a satisfactory solution. For more detailed information we refer you to our Booking Conditions.

y phone you can contact Suncamp holidays: +44 (0)845-22 50 931

Click here for a contact form.; Click for a form here.

You will get a complete overview of stopover hotels if you click on 'Hotels' on the home page.
On the general map you can see where the hotels are located.

In this case you have to book 2 rooms. Indicate this clearly so that your rooms are close to one another or have a connecting door between them. However, everything depends on availability.

After you click on Availability in the hotel, fill in the number of rooms: 1or 2. On the calendar you can see if there are (2) rooms available.

Yes, unfortunately it's not yet possible to do it otherwise.

Attention … on page "Offer and book" you have to fill in the number of persons per room!

In all hotel descriptions you will find a map (click on Location) on which you can see where the hotel is situated. You can also get a clear overview of the location of the hotel via the Route Planner.