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What are the consequences of the Corona virus for your camping holiday at Suncamp?

In many European countries it is again possible to go on a camping holiday. Borders are opening up again for holidaymakers and campsites welcome guests again. This is good news because it means that our holidays can go ahead again! Have you booked a camping holiday or are you planning to? Then it is important to be aware of the consequences of the current situation for your booking. Here you can read the answers to all frequently asked questions.

Last update: 15-06-2020

I have booked a camping holiday or want to book a camping holiday at Suncamp.

  1. I would like to book a holiday for this summer. The country has code yellow. What does this mean for my holiday?
  2. What are the corona measures at the campsite I booked?
  3. I have to travel through countries where I am not allowed to go on holiday. Can I come to the campsite?
  4. The campsite I booked is open, but I prefer not to go. What do I do now?
  5. I've booked a holiday, but I'm still in doubt if I want to go. Do I have to pay the balance?
  6. What happens if during my holiday the country or region where I am staying gets code orange?
  7. What happens if the country or region where I booked a holiday gets code orange?
  8. I want or have to cancel my trip. When do I get a Corona voucher?

I would like to book a holiday for this summer. The country has code yellow. What does this mean for my vacation?

We are very happy that a number of borders in Europes are opening again! That means a lot of holidays can go ahead this summer. All holiday countries have measures in place to prevent the spread of the coronavirus. Current information per country can be found on the ACSI.eu website. Most of the facilities at the campsites have been reopened, with some modifications to prevent the spread of the coronavirus.

The situation in Europe looks favourable at the moment. However, it is possible that a country or region changes from code yellow to orange and back again. Should there be any consequences for your booking, we will contact you.

What are the corona measures at the campsite that I have booked?

A number of campsites have informed us of the changes and measures that apply at the campsite. This information can be found on the campsite's page on our website, under the campsite description. and an example can be found on the page of Camping Terme Catez in Slovenia. If there is no additional information here, we haven't received it yet. In general, the following measures apply:

  • On each campsite it is mandatory to keep a sufficient distance from other camping guests and staff.
  • Restaurants and other catering facilities may be restricted and you will need to make a reservation in advance. It is also possible that it is only possible to collect meals.
  • There may be restrictions on swimming pools. For example, you may only have access to the swimming pool during certain periods of time.
  • Sanitary facilities are open, but there may be fewer toilets, showers or washrooms available to keep a sufficient distance.

We advise you to bring mouth masks on your holiday. These may be needed on the road, at the campsite or in the surrounding area.

I have to travel through countries where I'm not allowed to go on holiday. Can I come to the campsite?

For some countries the code orange applies. This means that only necessary journeys to these countries are recommended. So you can drive through these countries, but it is recommended not to stop or refuel on the way.

The campsite I booked is open, but I prefer not to go. What to do now?

When the campsite is open, it is initially possible to go. The campsite makes every effort to comply with the measures concerning the coronavirus, for example by making sure there is enough distance. When the campsite is open, it is not legally possible for us to issue a Corona Voucher. This means that if you want to cancel your holiday, the cost are for the customer. If the arrival is still 42 days in the future, you can contact us by mail (info@suncamp.co.uk). We will then look at the possibilities. It is important that you mention your booking number in the mail.

I have booked a holiday, but am still in doubt if I want to go. Do I have to pay the balance?

According to our conditions the second payment has to be made six weeks before departure. Because we understand that the current situation still involves a lot of uncertainties, we have postponed this deadline to four weeks before arrival.

What happens if during my holiday the country or region where I am staying gets code orange?

If the campsite has to close down, you will receive a voucher for the holidays that could not take place. If the campsite does not close, but the region gets code orange, we give the urgent advice to leave as soon as possible. In that case, you make sure you come home. We will then do our utmost to assist and advise you as best we can. In this situation, we are not obliged to refund the amount of the holidays that could not take place. Should this occur, we will look at what we can do on a case by case basis.

What happens if the country or region where I booked a holiday gets code orange?

This will differ per situation. If a country gets code orange because of the coronavirus, there is a chance that the campsite will have to close for this reason. In that case you will probably receive the Corona voucher. If a country gets code orange, but the campsite and camping facilities remain open, we will agree on compensation with the campsite.

I want or have to cancel my trip. When will I receive a Corona voucher?

Corona vouchers are no longer issued at this time. But it is not inconceivable that a campsite will have to close down temporarily in the coming months because of the corona virus. In that case the Corona-voucher will apply. This applies to camping holidays booked directly with Suncamp or through a travel agency. Read more about the Corona voucher below.

I have received a Corona voucher

Frequently asked questions about the Corona Voucher

Read more

What's the Corona voucher?

If your trip had to be cancelled because of the corona virus, you may have received the Corona Voucher. With this voucher you can book a replacement camping holiday at a later date for the travel sum (or deposit) you have paid. So you don't lose your money. The SGR (Stichting Garantiefonds Reisgelden) guarantees the value of the Corona voucher, including travel expenses and insurance. The Corona-voucher always retains its value. The Corona-voucher is valid for one year from the time of issue, with a final departure date of October 2021. The Corona-voucher is personal. You cannot transfer it to someone else.

How do I book a new camping holiday with my Corona Voucher?

If you want to book a new camping holiday with your Corona Voucher, please contact our customer service team by phone (+31 (0)488-452055). They will process your new booking and settle the value of your Corona Voucher directly with your new camping holiday.

What happens if my new camping holiday is more expensive or cheaper than the value of the Corona Voucher?

If your new holiday is cheaper, you will receive a voucher for the difference in price. The voucher is valid until October 2022. The voucher is neither a voucher nor exchangeable for cash.

The Corona voucher has an end date. Is this the latest departure date of my new camping holiday or must I have booked a new holiday by then?

The expiration date on your Corona voucher is the final booking date. So you have one year to book a new camping holiday. The departure date may be later. You can use the Corona Voucher to book a holiday that leaves no later than 1 October 2021.

Do I have to spend the Corona-voucher at once or can I use it to book multiple camping holidays?

You may spend the amount of your Corona-voucher as you wish. You can also use it to pay for multiple camping holiday. If there is a remaining amount after your new booking, you will not lose it.

I have already booked a new camping holiday. Can I still pay for it with my Corona-voucher?

Yes, you can. For this you need to contact our customer service department. (+31 (0)488-452055).

Can I combine a Corona-voucher with a discount code or promotional offer?

Yes, if there is a promotional offer you can also use it with the Corona-voucher, unless this is excluded in the promotional terms and conditions.

I have booked multiple camping holidays. Will I get more than one Corona-voucher?

Yes, you will receive a Corona-voucher for each cancelled camping holiday. You can use multiple Corona-vouchers to pay for one trip

I haven't been able to spend all amount of my Corona-voucher, will I get the balance back?

If your new holiday is cheaper, you will receive a gift certicifate for the difference in price. The gift certificate is not a voucher and is valid until october 2022. It cannot be exchanged for a cash refund.

Can Suncamp give a Corona-voucher instead of refunding my (down)payment?

Yes, that’s allowed. The Corona-voucher was conceived and developed by the ANVR trade association in collaboration with the Stichting Garantiefonds Reisgelden (SGR). Because the travel sector is in a unique and very difficult position due to the corona virus, the Corona-voucher is supported by the supervisory body for consumers, the Consumer & Market Authority (ACM). The European Commission and the Dutch Ministry of Economic Affairs have also approved the Corona-voucher. Because Suncamp is a member of the SGR your (down) payment is guaranteed. The SGR guarantees the value of your Corona-voucher.

My legal assistance insurance states that I do not have to accept the Corona-voucher. Is this correct?

The coronavirus has an enormous impact on the travel industry. Travel agencies pay their partners, such as hotels, campsites and other companies in the tourism industry, often months in advance for the reservations made. In addition, there are personnel costs that continue to be incurred. If the travel industry did not issue a Corona-voucher, many companies would not be able to survive financially. And in case of bankruptcy, you as a traveller are often the victim as well. By accepting the Corona-voucher, you only temporarily shift your booking. This gives your travel organization the necessary security to organize the most beautiful and enjoyable trips for you again, as soon as the corona crisis is under control. This is also the reason why consumer organizations and governments support the Corona-voucher. With ACSI you can be doubly sure of your (down) payment. The SGR guarantees the value of our Corona-voucher. If you do not wish to receive a Corona-voucher, you retain the right to request a refund in due course.