The Money back guarantee
Your money will be refunded with the Money back guarantee in cases of negative foreign travel advice, quarantine and/or vaccination requirements from 28 to 7 days prior to arrival. You can also change your holiday plans for free with the Money back guarantee up to 4 weeks before arrival. This guarantee costs €49* and is valid on all bookings made between 15 April and 1 June 2021. The guarantee cannot be applied retrospectively. You can add the Money back guarantee to your booking under Extras in the booking process.
*free for SunLodge bookings
The standard cancellation terms & conditions for your accommodation may be more favourable or less favourable than the Money back guarantee. The terms & conditions are shown by your campsite. If you cannot find the terms & conditions, please contact us.
Terms & conditions:
- You have the right to a refund whenever regulations (such as negative foreign travel advice, quarantine and/or vaccination requirements) in the country of origin or the (regional) authorities in your destination specify that travel to your holiday address is not possible from 28 to 7 days prior to arrival. Your money will be refunded to your account within 14 days.
- Your money will be refunded if you cannot travel to your destination because you have not been able get a vaccination. If you cannot travel to your destination because you have not been vaccinated but had declined a vaccination yourself, you have no right to a refund.
- A refund in cases of quarantine is only valid for mandatory quarantine at your destination. If you are required to quarantine on returning home, you have no right to a refund.
- Changes can be made free of charge up to 4 weeks prior to departure. If the cost of the new holiday is less, the money will be refunded within 14 days. If the cost of the new holiday is higher, you will need to pay the difference.
- The Money back guarantee is valid for everyone included in the reservation.
- The Money back guarantee is valid until 7 days prior to arrival.
- With the Money back guarantee your money will be refunded, excluding the SGR Guarantee Fund contribution, reservation charges, €49 Money back guarantee and any applicable insurance premiums.
- Suncamp and the campsite reserve the right to cancel a holiday within the organisation in the event of negative foreign travel advice within 6 weeks prior to arrival. Your money will be refunded within 14 days.
- The Money back guarantee is valid only on bookings made between 15 April and 1 June 2021. The guarantee cannot be applied retrospectively.